Terms and Conditions
These Terms and Conditions outline the agreements we share when you choose to embark on a retreat or purchase any of our services. Much of this will feel intuitive and aligns with what I consider straightforward and respectful cooperation.
Please take a moment to read through the Terms, and never hesitate to reach out to me personally at hello@norseheart.com if you have any questions or concerns. I’m here to support you every step of the way. – Ulla
Introduction
Welcome to NorseHeart, a brand operated by Prikken Over Livet ApS. These Terms and Conditions (“Terms”) govern your purchase of products and services from us. By placing an order, you agree to be bound by these Terms. Our business is registered and located at Palleskærvej 39, DK-9800 Hjørring, Denmark.
Definitions
-
Customer: The individual or entity purchasing goods or services from NorseHeart/Prikken Over Livet ApS.
-
Products: The goods and/or services offered for sale by NorseHeart/Prikken Over Livet ApS.
-
Order: The customer’s request to purchase Products, which becomes a binding agreement once confirmed by NorseHeart/Prikken Over Livet ApS.
Agreement Formation and Acceptance
An order is considered accepted when you receive an order confirmation from us via email. This confirmation constitutes our acceptance of your order and forms a binding contract between you and NorseHeart/Prikken Over Livet ApS. By placing an order, you confirm your acceptance of these Terms and Conditions.
The order confirmation email will include important details such as order number, product(s) ordered, payment confirmation, and estimated delivery information.
Products and Pricing
All product descriptions, prices, and availability are subject to change without prior notice. All prices are shown excluding VAT, which will be added at checkout for applicable customers (EU: 25%). US customers: No VAT applies. Total includes all fees due today. Prices are listed in USD.
We reserve the right to modify prices and product availability at any time to reflect market changes, errors, or updated information. Any changes will not affect confirmed orders for which we have already sent an order confirmation.
Travel and Transportation
NorseHeart/Prikken Over Livet ApS does not provide or arrange travel, flights, or transportation to or from Denmark. Customers are responsible for making their own travel arrangements independently.
Visa and Entry Requirements
Customers are solely responsible for obtaining and complying with all visa and entry requirements of Denmark, including any necessary travel documents and permissions. NorseHeart/Prikken Over Livet ApS does not provide visa services or guarantee entry into Denmark. Customers should check with the relevant Danish authorities or embassies to ensure they have the correct documentation before traveling.
Payment Terms
We accept payment via Credit and Debit Cards, Apple Pay, Google Pay, PayPal, and offline payments where applicable. Payment must be received in full at the time of purchase unless otherwise agreed.
Deposits may be required for specific services or products and will be communicated before purchase. Failure to pay within the specified timeframe may result in order cancellation.
All payments are processed in United States Dollars (USD) unless otherwise stated. Customers are responsible for any bank or transaction fees.
Delivery
For digital products, you will receive access to your purchased product via a download link provided immediately after payment confirmation. No physical shipment is involved. Any digital files will be available for download according to the terms set in the product description, including any download limits or expiry periods.
For physical retreats, no physical products are shipped. Your booking confirmation will provide all necessary details for attending the retreat.
You are responsible for ensuring you have access to the internet and suitable devices to receive and use digital products. NorseHeart/Prikken Over Livet ApS is not responsible for any delays or issues related to internet connectivity or device compatibility.
Shipping of Participant Products
If you purchase or receive physical items such as ceramics or glass produced during the retreat, please note that these items are shipped by our partners and not by NorseHeart/Prikken Over Livet ApS.
While we coordinate with our partners to facilitate shipment, all responsibilities related to shipping, delivery times, risk, customs, duties, and potential damage during transport rest with the shipping partner and the customer. NorseHeart/Prikken Over Livet ApS is not liable for any issues arising from the shipment of such items.
Participant-Created Products
Any ceramics or glass wares produced by participants during workshops are the sole creations and property of those participants. NorseHeart/Prikken Over Livet ApS does not take responsibility for damages, loss, or replacement of these items, as they are personally made by the customer.
Cancellation, Withdrawal, and Returns
You may cancel your order before it is fulfilled or, in the case of digital products, before accessing the download link. Cancellation requests must be made in writing and received by us within 14 days of purchase. Cancellation fees may apply depending on the product or service.
For physical retreats, cancellations or changes to bookings must be made according to the instructions provided at the time of booking and may be subject to fees, especially if made close to the retreat date.
Retreats: Cancellations must be made in writing at least 60 days before the retreat start date to receive a full refund minus the non-refundable deposit. Cancellations between 30 and 59 days before the retreat will receive a 50% refund. No refunds will be given for cancellations made less than 30 days before the event.
Bookings may be transferred to another individual with prior written approval and a transfer fee of 10%. Changes to booking dates or accommodations must be requested in writing and are subject to availability and approval.
Refunds will be processed within 14 days after receipt and inspection of returned goods or confirmation of a valid cancellation. For digital products, refunds will not be issued once the product has been accessed or downloaded unless required by law.
Under Danish and EU consumer law, consumers have a right of withdrawal within 14 days for distance purchases, with exceptions including digital content once downloaded and personalized services. We recommend that you take out travel insurance to cover any unforeseen cancellations or interruptions.
Retreat Cancellation Due to Minimum Participant Numbers
NorseHeart/Prikken Over Livet ApS reserves the right to cancel any retreat if fewer than 4 participants have registered by 30 days before retreat start. This minimum participant requirement is necessary to ensure the economic viability of the retreat.
In the event of such a cancellation, registered participants will be notified promptly and will receive a full refund of any payments made. NorseHeart/Prikken Over Livet ApS is not liable for any other costs or damages incurred by participants due to the cancellation.
Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, or government actions.
Limitation of Liability
To the fullest extent permitted by law, NorseHeart/Prikken Over Livet ApS shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising out of or in connection with your purchase or use of our products or services.
Our total aggregate liability, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount paid by you for the specific product or service giving rise to the claim.
Participation in retreat activities is voluntary and at your own risk. NorseHeart/Prikken Over Livet ApS shall not be liable for any personal injury, loss, or damage sustained during retreat activities, except where caused by our gross negligence or willful misconduct.
Data Protection and Privacy
We collect, process, and store your personal data according to our Privacy Policy, which complies with GDPR. When you subscribe to our newsletter, your personal data will be processed through MailChimp (GDPR compliant). You must provide explicit consent to receive newsletters.
Intellectual Property
All content on our website is the exclusive property of NorseHeart/Prikken Over Livet ApS and protected by intellectual property laws.
Deposit and Payment Terms
A deposit may be required at booking to secure your place (typically 395 USD for retreats). The remaining balance must be paid no later than 30 days before retreat start. If you cancel before the final payment deadline, your deposit may be refundable depending on timing (see Cancellation section).
Birka and Leopold
Our retreat home includes Birka (Springer Spaniel) and Leopold (black cat). Guests with allergies should consult healthcare professionals before booking.
Dispute Resolution and Governing Law
These Terms and any disputes shall be governed by Danish law and subject to the exclusive jurisdiction of Danish courts.
Contact Information
Email: hello@norseheart.com
Phone: [+45] 3029 9922
Address: Palleskærvej 39, DK-9800 Hjørring, Denmark
